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Shipping and Return Policy

We currently only ship within the United States 

We do not offer exchanges, only returns

Items not eligible for returns

Flash sale items, daily deals, clearance, sale item, and facebook flash sale, items purchased with store credit from contest or giveaway.  If an item is returned that is not eligible for return, it will be sent back to you at your expense. 

Items purchased that are eligible for returns

All qualified returns will be issued a store credit, in the form of a gift card, only.
Returned merchandise cannot be worn, washed, stained, damaged or altered in any fashion. All hang tags must be intact, and attached in their original form. 

Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return.  All eligible items for return must be postmarked with tracking, and shipped within 10 days of original parcel receipt. No exceptions.  Shipping charges are non-refundable, and the cost incurred for return shipment is the responsibility of the sender. 

If, for any reason, all of the above criteria are not met when attempting to submit a return, we reserve the right to reject and/or refuse any item according to our discretion. 

Upon receipt and approval, return processing takes approximately 48 hours to complete. You will receive an email with the information about how to redeem your store credit. We cannot send your gift card to a different email address than the one you used when placing your order.

Do NOT attempt to return any items if the above criteria is not matched, for our returns department will not accept it. 
We also suggest getting tracking for the package as we are not responsible for any lost in transit packages.

Packages lost or stolen during transit are unfortunately out of our control and therefore, we cannot refund or replace items that do not make it to us.  We apologize for the inconvenience this may cause, and encourage you to get a tracking number from USPS, UPS or FedEx when you ship your item.

If you receive a damaged item

If you receive an item with a defect damaged, please email a clear image of the product in question to support@boutiquejaam.com within 24 hours of delivery receipt. Please note that the actual time of delivery will be checked and verified through our carrier's tracking system. Damages caused by removing hang tags will not be accepted. Please use scissors to remove all tags. 

Shipping

Orders are shipped within 2-7 business days of purchase unless your items states it's a pre order.  We do not ship out on Saturdays, Sundays or Holidays.

 

Returns with Sezzle

You are still responsible for the remainder of your payments.  We will issue you a store credit. 

 

 

 

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